Conditions of Use

Andean Boutique is centrally located in the United States. As such we are able to ship your order promptly and get the product to you as fast as possible.

Andean Boutique WE STRIVE TO SHIP YOUR ORDER AS QUICKLY AS POSSIBLE. HOWEVER, BECAUSE OF INVENTORY, SHIPPING, AND MATTERS OUTSIDE OF OUR CONTROL, OUR SHIPPING REPRESENTATIONS ARE NOT GUARANTEES OR PROMISES THAT A PRODUCT WILL SHIP ON A SPECIFIC DAY. IF YOU WISH TO FIND OUT THE EXPECTED DATE OF SHIPMENT ON A PARTICULAR ITEM OR ORDER, PLEASE email us at Andeanboutique@msn.com

We charge a shipping fee based upon the shipment option that you select at Checkout. The following shipping options are available:

Ground Service Deliveries to residential and commercial addresses in 3 to 8 business days after shipment. Actual delivery time depends on shipping distance and may vary. Delivery to some remote addresses may take up to 2 additional business days. Available only to addresses in the 48 continental states. Orders must be placed and credit approved no later than 5:00pm Eastern / 2:00pm Pacific for same day shipment. 2nd Day Delivery - Second Business Day Delivery Delivery by 4:30pm the second business day after shipment to most areas (by 7:00pm to residences). This service is limited to 60 lbs or less. per order and corresponding cube restrictions. Orders must be placed and credit approved no later than 5:00pm Eastern / 2:00pm Pacific for second business day delivery. Shipment tracking provided with a required signature at delivery. Standard Overnight Delivery - Next Business Day Delivery Delivery by 3:00pm the next business day after shipment to thousands of cities and by 4:30pm to rural addresses Monday through Friday. This service is limited to 150 lbs or less. per order and corresponding cube restrictions. This is Standard Overnight Delivery service to major metropolitan areas in the contiguous United States. Alaska and Hawaii may require additional days for delivery. Orders must be placed and credit approved no later than 5:00pm Eastern / 2:00pm Pacific for Standard Overnight Delivery. Shipment tracking provided with a required signature at delivery.

Andean Boutique ships to addresses in the 50 United States and Canada, with the following exceptions: Hotels / Motels, etc. (USA) Trade Shows / Conventions / Conferences APO/FPO addresses (USA) We apologize for any inconvenience this may cause our customers and hope to offer additional shipping options in the very near future.

The product you have ordered is currently unavailable at our warehouse locations. This item may not have been available either when you ordered it originally or another customer’s order placed ahead of yours may have depleted the available inventory. We apologize for this inconvenience. We will keep your order open and do our best to ship the item you ordered. Of course, we never charge your credit card, debit card or credit line until the product ships! If you would like to cancel your order, please send us an email at info@andeanboutique.com and thus the re-stocking of our warehouses may be delayed for longer than 10 days. Again, we apologize in advance if this happens, but this is beyond the control of Andean Boutique . We will do our best to ship your order as soon as we receive the product.

In other cases, the manufacturer may only produce a limited quantity of a specific item (this is called “constrained” in the computer industry). This quantity may not be sufficient to satisfy all of the orders placed for a particular item either with Andian Boutique and/or our competitors. Andean Boutique will attempt to fill as many orders as we can, utilizing a “first in, first out” logic. We apologize in advance if we are not able to fulfill your order.

General Terms All Sales are final.

Unauthorized Returns
An unauthorized return is defined as any package returned to without a return authorization number on the shipping label. Andean Boutique reserves the right to refuse the package and return it to the sender. In this case, the customer may be held responsible for the cost of shipping the package back to the sender. This cost will be passed along to the customer by charging the credit card originally used on the order.

In the event, Andean Boutique accepts the unauthorized return, Andean Boutique will impose up to a 50% restocking fee plus any applicable shipping charges for the unauthorized return. Additional charges will apply if the package is not received in the original and unopened condition.

Defective Returns
Defective returns will be accepted for exchange or repair, at our discretion, within 15 days from the shipment date. No refunds or credit will be granted after 15 days, the terms of the manufacturer's warranty apply.

Any return found to be non-defective, once our warehouse has inspected it, is subject to a restocking fee of up to 50% and all non-product-related fees (shipping) are not refundable.

Please e-mail us at info@andeanboutique.com to obtain a Return Authorization (RA) number before shipping your product. NO returns of any type will be accepted without a RA number. RA numbers are valid for 10 business days after issue and must be received in our warehouse within 30 days from the date of the invoice. Any returns will be refunded the lower of either the purchase price or current product price.

For faster service, please have the following information on hand when calling for an RA number: customer name, invoice/order number, Item number and serial number (if applicable), and nature of the problem.

Your RA number(s) must appear clearly on the shipping label on the outside of the return shipment. An RA label has been provided on the back of your order for your convenience. Fill it out and tape it on the box you are returning. Please do not mark the box itself in any other way. We are not responsible for lost or stolen packages. All authorized returns must include a shipment tracking number. Subsequent to an approval authorization, a credit to an account or issuance of a check may take up to 30 days.

Returns must be 100% complete, in original and resalable condition, with all original boxes and packing materials, have original UPC codes on the manufacturer boxes, contain all manuals, registration card(s), software, cabling and accessories. We reserve the right to refuse a return on any product that does not meet these requirements.

The Customer is responsible for shipping charges on all returned items.

Andean Boutique strongly recommends that you fully insure your return shipment in case it is lost or damaged and use a carrier that can provide you with proof of delivery for your protection.

The following manufacturers' products may not be exchanged or returned to us under any circumstance - ALL SALES ARE FINAL.